Refunds
LAST UPDATED · OCTOBER 12, 2026
Ebooks and audiobooks
Digital purchases are final once you begin reading or listening. We don't offer refunds for a change of mind. If you're charged twice or have trouble accessing your purchase, contact us so we can resolve it. Your statutory consumer rights remain unaffected.
Read the free excerpt or available preview before purchasing. This policy does not remove remedies for content that is faulty, not supplied, or not as described.
Immediate digital access
When buying the novel ebook (including the ebook bundled with a signed book) or the audiobook upgrade, you must actively request immediate digital access and acknowledge the effect on any applicable 14-day cancellation right. The box is not preselected. That cancellation right is lost when you begin reading or listening with your consent, not simply because you paid or received an access link.
Your confirmation includes a copy of your consent and the policy that applied when you ordered. If you have not started reading or listening, contact us to request cancellation where you have an applicable cancellation right.
Signed novel — physical book
Signed books are final sale for change-of-mind returns, except where the law gives you a cancellation or return right. Damaged or lost print copies are replaced free. Accessing the included ebook does not remove your rights for the physical book.
Your signed first-printing paperback is a pre-order that ships November 15, with free US shipping. Where you have a legal cancellation or return right, contact us within the applicable period for return instructions. We do not treat an author signature or copy number alone as a waiver of those rights.
Other physical orders and pre-orders
Other physical products are final sale for change-of-mind returns except where required by law. Follow the shipping window or pre-order date stated on your order. If we cannot meet a promised pre-order shipping date, we will contact you with a revised date and the option to cancel for a full refund. Digital access does not remove your rights for the physical items.
Damaged or lost shipments
Book arrives damaged? Reply to your order email with a photo and a replacement ships free. Tracking says delivered but nothing arrived? Tell us within 14 days and we'll send another. This reporting window does not limit statutory rights or remedies.
Chargebacks
Please talk to us before disputing a charge. A payment dispute automatically suspends digital and app access while it's open.
How to reach us
Reply to the order confirmation email you received at purchase (that thread is your proof of purchase). A human reads every one.